Acceptable use policy

1. Lawful business use

Use LeadGen Pro only for lawful, authorised business purposes. You must comply with privacy, electronic-communications, anti-spam, consumer-protection, intellectual-property and sector-specific rules that apply to your organisation.

2. Prohibited content and activity

• Unlawful, deceptive, discriminatory, abusive, harassing or fraudulent activity.
• Purchased, scraped or unlawfully obtained contact lists.
• Spam, phishing, impersonation or misleading sender information.
• Malware, malicious links, credential theft or attempts to damage systems.
• Unauthorised access, security testing, reverse engineering or bypassing RLS, roles or entitlements.
• Excessive traffic, automated requests or integrations that impair the service.
• Collection of passwords, full payment-card data, health data, government identifiers or other highly sensitive information without written approval and appropriate safeguards.
• Using AI-assisted output as the sole basis for employment, credit, housing, insurance, legal or similarly significant decisions.

3. Communications

Customers must send email, messages and follow-up only to recipients they are legally permitted to contact. Provide required identity, opt-out and privacy information and honour objections or unsubscribe requests promptly.

4. Access and credentials

Do not share accounts, expose API keys, place service-role credentials in browser code or allow former or unauthorised staff to retain access. Customer administrators must keep membership and role records current.

5. Integrations

Connect only destinations that your organisation controls or is authorised to use. Do not use webhook or export functions to send information to unapproved systems or jurisdictions.

6. Enforcement

TailoredAI may investigate suspected misuse, restrict an integration, suspend access, preserve relevant audit evidence or report unlawful activity where required. We will consider proportionality, customer impact and security urgency.

7. Reporting misuse

Report suspected abuse or security concerns to aisolutions@aisolutionsnet.net.